Frequently Asked Questions

Courses and tutors

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How do I book and pay?

You will need to register and then book your place via our website. We accept payment by bank transfer and cheque (although please see the FAQ about cheque payments for late bookings).

Due to the number of students, the annual nature of the event and the relatively few students who request it, we do not accept credit or debit cards.

As mentioned before, we are volunteers and there is no direct link between our bank account and our website, so it may take a few days for details about your payment to be reflected in your booking details.

If paying from abroad, or for further details, look at the pdf at the end of the 'Costs and Refunds' section here.

When do I need to book?

For bookings made more than roughly 12 weeks before the event we offer an "early bird" discount of £25, subject to a deposit of £50.

This is an incentive designed to ensure we get course bookings as soon as possible so we can firm up accommodation numbers and tutors.

After the early bird date, bookings are accepted, again subject to a £50 deposit, but no discount applies. Some six weeks before the event full payment is required and you will be sent a reminder that final payment is due several days before. See next FAQ for precise dates. 

When exactly is the deadline for the Early Bird discount / total payment?

Bookings will open Monday 8 January 2018 with an Early Bird period running until 0700 Wed 7 February and a booking deadline of 23 March 2018.

Help! I’ve put the wrong reference/no reference on my transfer/cheque.

Please send us a message to finance(at)scirevwend.org.uk with your name, (correct) SRW number, details about what went wrong, and the date cheque/transfer was sent and the bank it was sent from. We will find the wrong item, correct it, and inform you that we have.

A common mistake is to omit your SRW reference number. We can't then allocate the money to you, which, you will appreciate, is worrying for us and you. Please use your unique SRW number shown on your personal booking page, which is in the form of SRWxxxx where xxxx is a number.

Do you offer financial assistance towards course costs?

For those students who are in receipt of OU (emphasis on OU) financial assistance through the OU financial assistance office for the course they will be studying at SRW, we offer a £50 reduction in course fees.

To qualify you will need to send us a copy (via email or post) of the email/letter from the assistance office notifying you of your award for the course.

I need to alter my booking slightly (change email address/occupancy)

If you need to change the email address you signed up with, send an email to info(at)scirevwend.org.uk with your name, SRW number, old email address and new email address. We will contact you when changes have been made.

After certain dates, some checkboxes on the bookings page become read-only and require an SRW team member to alter them. Send an e-mail detailing your new requirements.

Have you received my cheque?

Cheques require a (voluntary) team member to get to the bank and deposit them. We collect a few together so your cheque may take some time to clear. We will inform you when your cheque has been received, and again when it has been cleared.

We suggest that electronic bank transfer is the easiest and quickest way to send your money.

Has my booking worked?

You need to press the save button on personal booking page after filling in all the details. Then conduct banking arrangements separately. When your deposit/full amount has cleared we will write back.

Is a course confirmed before I send money?

Courses won't be confirmed until after the booking deadline when we have seen the number of students wanting to study the course.

You need to sign up and send a deposit to show us there are sufficient numbers to make the course viable. In the event of a course not being viable you will get ALL your money back.

You can see the status of a course (full, need tutor, low numbers, etc) on the courses page.

What happens if I miss the final payment date?

The final payment date is also the final date we review course numbers and make a decision on whether the course will run or not.

We only use fully paid up student numbers to make this decision so it is in your interest to pay by the due date, otherwise you may find your course cancelled.

If we cancel the course due to numbers we will repay any funds paid over. We do not issue second reminders and for an over-subscribed course you may find your place forfeited due to non-payment and given to another student.

What if I have failed to book and it is past the final payment date?

Assuming your course is still running, the course is not over-subscribed, and we can still get accommodation for you, we may exceptionally accept further bookings.

Immediate payment in full by bank transfer (cheques will not be accepted) will be required ONLY when permission is granted. Note that the website will be locked after the final payment date so you will need to request a late booking via the info@ email address. 

What if I have to cancel?

Please send us a message through the the messaging service ("Support") on your personal booking page or email info(at)scirevwend.org.uk with your name and SRW number, telling us you wish to cancel. 

Normally we would not offer any refund of funds paid in event of your cancellation. Saying that, we are a charity and will do our best to consider the circumstances for cancellation and consider a refund in part. You are responsible for your own travel arrangements and so suggest that you take out appropriate travel insurance if necessary.   

Bookings / Payments

/

How do I book and pay?

You will need to register and then book your place via our website. We accept payment by bank transfer and cheque (although please see the FAQ about cheque payments for late bookings).

Due to the number of students, the annual nature of the event and the relatively few students who request it, we do not accept credit or debit cards.

As mentioned before, we are volunteers and there is no direct link between our bank account and our website, so it may take a few days for details about your payment to be reflected in your booking details.

If paying from abroad, or for further details, look at the pdf at the end of the 'Costs and Refunds' section here.

When do I need to book?

For bookings made more than roughly 12 weeks before the event we offer an "early bird" discount of £25, subject to a deposit of £50.

This is an incentive designed to ensure we get course bookings as soon as possible so we can firm up accommodation numbers and tutors.

After the early bird date, bookings are accepted, again subject to a £50 deposit, but no discount applies. Some six weeks before the event full payment is required and you will be sent a reminder that final payment is due several days before. See next FAQ for precise dates. 

When exactly is the deadline for the Early Bird discount / total payment?

Bookings will open Monday 8 January 2018 with an Early Bird period running until 0700 Wed 7 February and a booking deadline of 23 March 2018.

Help! I’ve put the wrong reference/no reference on my transfer/cheque.

Please send us a message to finance(at)scirevwend.org.uk with your name, (correct) SRW number, details about what went wrong, and the date cheque/transfer was sent and the bank it was sent from. We will find the wrong item, correct it, and inform you that we have.

A common mistake is to omit your SRW reference number. We can't then allocate the money to you, which, you will appreciate, is worrying for us and you. Please use your unique SRW number shown on your personal booking page, which is in the form of SRWxxxx where xxxx is a number.

Do you offer financial assistance towards course costs?

For those students who are in receipt of OU (emphasis on OU) financial assistance through the OU financial assistance office for the course they will be studying at SRW, we offer a £50 reduction in course fees.

To qualify you will need to send us a copy (via email or post) of the email/letter from the assistance office notifying you of your award for the course.

I need to alter my booking slightly (change email address/occupancy)

If you need to change the email address you signed up with, send an email to info(at)scirevwend.org.uk with your name, SRW number, old email address and new email address. We will contact you when changes have been made.

After certain dates, some checkboxes on the bookings page become read-only and require an SRW team member to alter them. Send an e-mail detailing your new requirements.

Have you received my cheque?

Cheques require a (voluntary) team member to get to the bank and deposit them. We collect a few together so your cheque may take some time to clear. We will inform you when your cheque has been received, and again when it has been cleared.

We suggest that electronic bank transfer is the easiest and quickest way to send your money.

Has my booking worked?

You need to press the save button on personal booking page after filling in all the details. Then conduct banking arrangements separately. When your deposit/full amount has cleared we will write back.

Is a course confirmed before I send money?

Courses won't be confirmed until after the booking deadline when we have seen the number of students wanting to study the course.

You need to sign up and send a deposit to show us there are sufficient numbers to make the course viable. In the event of a course not being viable you will get ALL your money back.

You can see the status of a course (full, need tutor, low numbers, etc) on the courses page.

What happens if I miss the final payment date?

The final payment date is also the final date we review course numbers and make a decision on whether the course will run or not.

We only use fully paid up student numbers to make this decision so it is in your interest to pay by the due date, otherwise you may find your course cancelled.

If we cancel the course due to numbers we will repay any funds paid over. We do not issue second reminders and for an over-subscribed course you may find your place forfeited due to non-payment and given to another student.

What if I have failed to book and it is past the final payment date?

Assuming your course is still running, the course is not over-subscribed, and we can still get accommodation for you, we may exceptionally accept further bookings.

Immediate payment in full by bank transfer (cheques will not be accepted) will be required ONLY when permission is granted. Note that the website will be locked after the final payment date so you will need to request a late booking via the info@ email address. 

What if I have to cancel?

Please send us a message through the the messaging service ("Support") on your personal booking page or email info(at)scirevwend.org.uk with your name and SRW number, telling us you wish to cancel. 

Normally we would not offer any refund of funds paid in event of your cancellation. Saying that, we are a charity and will do our best to consider the circumstances for cancellation and consider a refund in part. You are responsible for your own travel arrangements and so suggest that you take out appropriate travel insurance if necessary.   

Venue / getting there

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How do I book and pay?

You will need to register and then book your place via our website. We accept payment by bank transfer and cheque (although please see the FAQ about cheque payments for late bookings).

Due to the number of students, the annual nature of the event and the relatively few students who request it, we do not accept credit or debit cards.

As mentioned before, we are volunteers and there is no direct link between our bank account and our website, so it may take a few days for details about your payment to be reflected in your booking details.

If paying from abroad, or for further details, look at the pdf at the end of the 'Costs and Refunds' section here.

When do I need to book?

For bookings made more than roughly 12 weeks before the event we offer an "early bird" discount of £25, subject to a deposit of £50.

This is an incentive designed to ensure we get course bookings as soon as possible so we can firm up accommodation numbers and tutors.

After the early bird date, bookings are accepted, again subject to a £50 deposit, but no discount applies. Some six weeks before the event full payment is required and you will be sent a reminder that final payment is due several days before. See next FAQ for precise dates. 

When exactly is the deadline for the Early Bird discount / total payment?

Bookings will open Monday 8 January 2018 with an Early Bird period running until 0700 Wed 7 February and a booking deadline of 23 March 2018.

Help! I’ve put the wrong reference/no reference on my transfer/cheque.

Please send us a message to finance(at)scirevwend.org.uk with your name, (correct) SRW number, details about what went wrong, and the date cheque/transfer was sent and the bank it was sent from. We will find the wrong item, correct it, and inform you that we have.

A common mistake is to omit your SRW reference number. We can't then allocate the money to you, which, you will appreciate, is worrying for us and you. Please use your unique SRW number shown on your personal booking page, which is in the form of SRWxxxx where xxxx is a number.

Do you offer financial assistance towards course costs?

For those students who are in receipt of OU (emphasis on OU) financial assistance through the OU financial assistance office for the course they will be studying at SRW, we offer a £50 reduction in course fees.

To qualify you will need to send us a copy (via email or post) of the email/letter from the assistance office notifying you of your award for the course.

I need to alter my booking slightly (change email address/occupancy)

If you need to change the email address you signed up with, send an email to info(at)scirevwend.org.uk with your name, SRW number, old email address and new email address. We will contact you when changes have been made.

After certain dates, some checkboxes on the bookings page become read-only and require an SRW team member to alter them. Send an e-mail detailing your new requirements.

Have you received my cheque?

Cheques require a (voluntary) team member to get to the bank and deposit them. We collect a few together so your cheque may take some time to clear. We will inform you when your cheque has been received, and again when it has been cleared.

We suggest that electronic bank transfer is the easiest and quickest way to send your money.

Has my booking worked?

You need to press the save button on personal booking page after filling in all the details. Then conduct banking arrangements separately. When your deposit/full amount has cleared we will write back.

Is a course confirmed before I send money?

Courses won't be confirmed until after the booking deadline when we have seen the number of students wanting to study the course.

You need to sign up and send a deposit to show us there are sufficient numbers to make the course viable. In the event of a course not being viable you will get ALL your money back.

You can see the status of a course (full, need tutor, low numbers, etc) on the courses page.

What happens if I miss the final payment date?

The final payment date is also the final date we review course numbers and make a decision on whether the course will run or not.

We only use fully paid up student numbers to make this decision so it is in your interest to pay by the due date, otherwise you may find your course cancelled.

If we cancel the course due to numbers we will repay any funds paid over. We do not issue second reminders and for an over-subscribed course you may find your place forfeited due to non-payment and given to another student.

What if I have failed to book and it is past the final payment date?

Assuming your course is still running, the course is not over-subscribed, and we can still get accommodation for you, we may exceptionally accept further bookings.

Immediate payment in full by bank transfer (cheques will not be accepted) will be required ONLY when permission is granted. Note that the website will be locked after the final payment date so you will need to request a late booking via the info@ email address. 

What if I have to cancel?

Please send us a message through the the messaging service ("Support") on your personal booking page or email info(at)scirevwend.org.uk with your name and SRW number, telling us you wish to cancel. 

Normally we would not offer any refund of funds paid in event of your cancellation. Saying that, we are a charity and will do our best to consider the circumstances for cancellation and consider a refund in part. You are responsible for your own travel arrangements and so suggest that you take out appropriate travel insurance if necessary.   

General

/

How do I book and pay?

You will need to register and then book your place via our website. We accept payment by bank transfer and cheque (although please see the FAQ about cheque payments for late bookings).

Due to the number of students, the annual nature of the event and the relatively few students who request it, we do not accept credit or debit cards.

As mentioned before, we are volunteers and there is no direct link between our bank account and our website, so it may take a few days for details about your payment to be reflected in your booking details.

If paying from abroad, or for further details, look at the pdf at the end of the 'Costs and Refunds' section here.

When do I need to book?

For bookings made more than roughly 12 weeks before the event we offer an "early bird" discount of £25, subject to a deposit of £50.

This is an incentive designed to ensure we get course bookings as soon as possible so we can firm up accommodation numbers and tutors.

After the early bird date, bookings are accepted, again subject to a £50 deposit, but no discount applies. Some six weeks before the event full payment is required and you will be sent a reminder that final payment is due several days before. See next FAQ for precise dates. 

When exactly is the deadline for the Early Bird discount / total payment?

Bookings will open Monday 8 January 2018 with an Early Bird period running until 0700 Wed 7 February and a booking deadline of 23 March 2018.

Help! I’ve put the wrong reference/no reference on my transfer/cheque.

Please send us a message to finance(at)scirevwend.org.uk with your name, (correct) SRW number, details about what went wrong, and the date cheque/transfer was sent and the bank it was sent from. We will find the wrong item, correct it, and inform you that we have.

A common mistake is to omit your SRW reference number. We can't then allocate the money to you, which, you will appreciate, is worrying for us and you. Please use your unique SRW number shown on your personal booking page, which is in the form of SRWxxxx where xxxx is a number.

Do you offer financial assistance towards course costs?

For those students who are in receipt of OU (emphasis on OU) financial assistance through the OU financial assistance office for the course they will be studying at SRW, we offer a £50 reduction in course fees.

To qualify you will need to send us a copy (via email or post) of the email/letter from the assistance office notifying you of your award for the course.

I need to alter my booking slightly (change email address/occupancy)

If you need to change the email address you signed up with, send an email to info(at)scirevwend.org.uk with your name, SRW number, old email address and new email address. We will contact you when changes have been made.

After certain dates, some checkboxes on the bookings page become read-only and require an SRW team member to alter them. Send an e-mail detailing your new requirements.

Have you received my cheque?

Cheques require a (voluntary) team member to get to the bank and deposit them. We collect a few together so your cheque may take some time to clear. We will inform you when your cheque has been received, and again when it has been cleared.

We suggest that electronic bank transfer is the easiest and quickest way to send your money.

Has my booking worked?

You need to press the save button on personal booking page after filling in all the details. Then conduct banking arrangements separately. When your deposit/full amount has cleared we will write back.

Is a course confirmed before I send money?

Courses won't be confirmed until after the booking deadline when we have seen the number of students wanting to study the course.

You need to sign up and send a deposit to show us there are sufficient numbers to make the course viable. In the event of a course not being viable you will get ALL your money back.

You can see the status of a course (full, need tutor, low numbers, etc) on the courses page.

What happens if I miss the final payment date?

The final payment date is also the final date we review course numbers and make a decision on whether the course will run or not.

We only use fully paid up student numbers to make this decision so it is in your interest to pay by the due date, otherwise you may find your course cancelled.

If we cancel the course due to numbers we will repay any funds paid over. We do not issue second reminders and for an over-subscribed course you may find your place forfeited due to non-payment and given to another student.

What if I have failed to book and it is past the final payment date?

Assuming your course is still running, the course is not over-subscribed, and we can still get accommodation for you, we may exceptionally accept further bookings.

Immediate payment in full by bank transfer (cheques will not be accepted) will be required ONLY when permission is granted. Note that the website will be locked after the final payment date so you will need to request a late booking via the info@ email address. 

What if I have to cancel?

Please send us a message through the the messaging service ("Support") on your personal booking page or email info(at)scirevwend.org.uk with your name and SRW number, telling us you wish to cancel. 

Normally we would not offer any refund of funds paid in event of your cancellation. Saying that, we are a charity and will do our best to consider the circumstances for cancellation and consider a refund in part. You are responsible for your own travel arrangements and so suggest that you take out appropriate travel insurance if necessary.